HERO Managed Services LLC
Managed IT services · Tampa, FL
About HERO Managed Services LLC
What HERO Managed Services LLC does
HERO Managed Services offers managed IT services for small and midsize businesses, including 24/7 IT support, proactive monitoring and patching, backup and disaster recovery, and vCIO guidance. The company also provides managed cybersecurity through a Managed Security Operations Center (SOC) with MDR, plus Microsoft Teams and Microsoft 365 management, cloud migration, and IT staffing.
Who HERO Managed Services LLC works with
The company states it serves small and midsize businesses, and its site lists industry pages for healthcare, legal, accounting, banking, non-profit, government, and other sectors. Its Tampa, FL page targets local businesses, and the Teams page cites 213 businesses supported.
How HERO Managed Services LLC works
Clients are assigned a dedicated Technical Account Manager, and the site describes onboarding with an assessment of the current environment followed by a roadmap. Managed IT is described as a predictable monthly fee tailored to environment size, and the healthcare page mentions flat-rate pricing. Support is offered remotely and on-site, with 24/7 help desk coverage.
What stands out
The company cites an SOC 2 Type 2 Certified Staffing Partner designation and a Best of Florida page, and its healthcare offering references HIPAA and HITECH compliance support. Published figures include a 60% downtime reduction and a 92% client retention rate, though these are self-reported on the company's site.
Summarized by MSP Hub from heromanaged.com. Claims are the company's own.
Services
- Managed IT
- Help desk
- Cybersecurity
- Cloud & Microsoft 365
- Backup & disaster recovery
- Networking
- VoIP & phones
- Co-managed IT
- IT strategy / vCIO
- Compliance
- Hardware procurement
- Structured cabling
Industries served
- Healthcare
- Legal
- Accounting & finance
- Nonprofit
- Education
- Government
- Construction
- Manufacturing
- Engineering & architecture
- Real estate
- Logistics
- Automotive
- Professional services
Compliance support
- HIPAA
- CMMC
- NIST
- PCI DSS
- GLBA
Partners & certifications
- Microsoft Solutions Partner
- Jamf
Frequently asked questions about HERO Managed Services LLC
What services does HERO Managed Services LLC offer?
HERO Managed Services LLC is a managed service provider based in Tampa, FL. Its website lists managed it, help desk, cybersecurity, cloud & microsoft 365, backup & disaster recovery, networking, voip & phones, co-managed it, it strategy / vcio, compliance, hardware procurement and structured cabling.
Does HERO Managed Services LLC support HIPAA compliance?
Yes. HERO Managed Services LLC says it helps clients meet HIPAA, CMMC, NIST, PCI DSS and GLBA.
Which industries does HERO Managed Services LLC work with?
HERO Managed Services LLC names healthcare, legal, accounting & finance, nonprofit, education, government, construction, manufacturing, engineering & architecture, real estate, logistics, automotive and professional services among the industries it serves.
Where is HERO Managed Services LLC located?
HERO Managed Services LLC lists its office at 400 N Ashley Dr #2600, Tampa, FL 33602. It serves Tampa, FL.
How does HERO Managed Services LLC price its services?
According to its website: Predictable monthly fee for managed IT services; healthcare page mentions flat-rate pricing. Ask the company for a quote based on your number of users and devices.
How does HERO Managed Services LLC rank among MSPs in Tampa?
HERO Managed Services LLC ranks #13 of 34 MSPs in the Tampa metro, with an MSP Hub Score of 68/100. The score reflects what the company documents publicly: years in business, managed services coverage, compliance support, industries served and pricing transparency. Its live Google rating is shown at the top of this page.
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