About HERO Managed Services
What HERO Managed Services does
HERO Managed Services offers managed IT and cybersecurity services, including 24/7 IT support, network monitoring, backup and disaster recovery, cloud solutions, and Microsoft 365 and Teams management. Its cybersecurity offerings include a managed Security Operations Center (SOC), managed detection and response (MDR), managed firewall, and phishing protection, along with IT staffing and vCIO consulting.
Who HERO Managed Services works with
The company says it serves small and midsize businesses, and its site lists industry pages for healthcare, banking and financial services, legal, accounting, education, government, non-profit, and others. Its headquarters is in Tampa, Florida, and its testimonials include clients in healthcare and non-profit organizations.
How HERO Managed Services works
The company describes 24/7 support with remote and on-site help, a dedicated Technical Account Manager for each client, and a predictable monthly fee for Managed IT Services. Its Managed SOC onboarding is described as taking about 2-4 weeks, and its healthcare page mentions flat-rate pricing.
What stands out
The site states that the company holds SOC 2 Type 2 certification for its staffing business and lists compliance support for HIPAA, PCI DSS, CMMC, and other frameworks. Its site also cites a 98% client satisfaction score and an average ticket response under 60 seconds, which are self-reported figures.
Summarized by MSP Hub from heromanaged.com. Claims are the company's own.
Services
- Managed IT
- Help desk
- Cybersecurity
- Cloud & Microsoft 365
- Backup & disaster recovery
- Networking
- VoIP & phones
- Co-managed IT
- IT strategy / vCIO
- Compliance
- Hardware procurement
- Structured cabling
Industries served
- Healthcare
- Legal
- Accounting & finance
- Construction
- Manufacturing
- Education
- Government
- Nonprofit
- Real estate
- Logistics
- Automotive
- Professional services
- Engineering & architecture
Compliance support
- HIPAA
- CMMC
- NIST
- PCI DSS
- GLBA
- FTC Safeguards
Partners & certifications
- SOC 2 Type 2 Certified Staffing Partner
Frequently asked questions about HERO Managed Services
What services does HERO Managed Services offer?
HERO Managed Services is a managed service provider based in Tampa, FL. Its website lists managed it, help desk, cybersecurity, cloud & microsoft 365, backup & disaster recovery, networking, voip & phones, co-managed it, it strategy / vcio, compliance, hardware procurement and structured cabling.
Does HERO Managed Services support HIPAA compliance?
Yes. HERO Managed Services says it helps clients meet HIPAA, CMMC, NIST, PCI DSS, GLBA and FTC Safeguards.
Which industries does HERO Managed Services work with?
HERO Managed Services names healthcare, legal, accounting & finance, construction, manufacturing, education, government, nonprofit, real estate, logistics, automotive, professional services and engineering & architecture among the industries it serves.
Where is HERO Managed Services located?
HERO Managed Services lists its office at 400 N Ashley Dr #2600, Tampa, FL 33602. It serves Tampa, Florida (office location listed; broader service area not stated).
How does HERO Managed Services price its services?
According to its website: Predictable monthly fee tailored to environment size; healthcare page mentions flat-rate pricing. Ask the company for a quote based on your number of users and devices.
How does HERO Managed Services rank among MSPs in Tampa?
HERO Managed Services ranks #12 of 34 MSPs in the Tampa metro, with an MSP Hub Score of 68/100. The score reflects what the company documents publicly: years in business, managed services coverage, compliance support, industries served and pricing transparency. Its live Google rating is shown at the top of this page.
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